TERMS AND CONDITIONS OF SALE AND SUPPLY

By accepting our merchandise you accept our trading terms and conditions.

Site Security: Virtually all ecommerce website servers are attacked by thousands of hackers, trying to obtain your personal information, every single day, maybe even thousands of times per hour. We have spared no expense to ensure you that your personal information is safe with us. We do not share our private server with any other businesses

Business Days: Monday - Friday, excluding any public holidays

Processing Time: Orders received between Monday and Friday will be processed the same day or by the end of next business day. Orders received on Saturday and Sunday will be processed by Monday or by close of business day Tuesday. International orders may take 1 - 4 weeks for delivery depending on the location.  

How to Pay: You can order and pay safely and securely on line. We use a secure payment process to make sure your details are safe. There is no minimum order requirement and you can choose not to register for our newsletter.

Please note: delivery times quoted on your order is from when order is dispatched, not from when the order is placed. Most orders are dispatched within 48 hours but occasionally stock needs to be ordered which can cause a delay. 

Shipping Cost: Within Australia are by weight: Courier charges are the responsibility of the purchaser & goods are dispatched at the purchaser’s risk. Insurance cover is available at the purchaser’s request and cost.        

Via Australia Post   Up to 500gm  $4.95    500gm to 3kg $9.95    3kg and above to be Quoted

International Orders: International orders may take 1 - 4 weeks for delivery depending on the location

International Shipping Cost: The shipping cost will vary by weight. Please contact us by email: Info@waxandbeauty.com for an international rate to your destination

Important Notice re: Customs Fees, Some countries (UK, the E.U., and Canada in particular) charge Customs fees or import duties on merchandise ordered from overseas. Please be aware that these charges are the customer's responsibility and are beyond our control. We advise that you contact the relevant government body in your country (e.g. Customs & Excise) for information on what these charges might be.

By law, in Australia we have to declare the status (i.e. "merchandise" or "gift") and the value of each parcel accurately. It is a criminal offence for us to make a false Customs declaration, so PLEASE do not ask us to mark your parcel as a gift or underestimate the value as we cannot do it! Thanks for understanding.

Canceling an Order: Your credit card payment is automatically processed so if you decide to cancel your order, just email us as soon as possible.

If the goods have not been sent out, then we will give you a full refund - no questions asked! If you have already received your goods, refer to the Returns section below.

Product Returns:

30 Day Money Back Gaurantee

Breakages and returns will only be recognized if notified in writing within 7 days of delivery. Freight and insurance on returned items will be the purchaser’s responsibility.

Shipping costs are non refundable.  

Before you return an item, please send an e-mail to customerservice@waxandbeauty.com  in your email please include your order number and the reason you want to return the item.

A Customer Care specialist will reply to your message with a return Authorization number. This number should be posted clearly on the outside of the package. We will not accept any returns without this number .If necessary, shipping instructions may be sent for returning the item. All returns are subject to a 25% restocking fee. Product must be returned in the original packaging.

SHIPPING CLAIMS: If there is any obvious damage to the shipment, please note it on the Bill of Lading at the time of receipt. Hidden damage should be reported to the carrier immediately. We will assist the purchaser in any matter arising from damage to the shipment. However, all damages are to be settled between the purchaser and the carrier. 

Links: This Website may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information we collect on this Website. We encourage you to read the privacy policies of other websites you link to from our Website or otherwise visit.

Third Party Links: We are not responsible for the content of any off-Website pages or any other websites linked to or from the Website. Links appearing on the Website are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. You’re linking to or from any off-Website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Website pages or any other websites linked to or from the Website, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-Website pages and other websites that you visit.

Purchase Related Policies: We attempt to be as accurate as possible when describing our products on the Website; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors or other content available on the Website is accurate, complete, reliable, current, or error-free.
 

Choice to Unsubscribe: When you register at this Website, you may opt-out of receiving future communications from us. You may change your preferences at any time by clicking here and changing your preferences, clicking the "unsubscribe" link at the bottom of each e-mail you receive from us, or, if you are not a registered user, by e-mailing us at customerservice@waxandbeauty.com

ORDERING POLICIES:

• The information displayed on this website, including prices, does not constitute an offer to contract or enter into an agreement.
• When you send an order by means of the online store for products your order shall constitute an offer for the products selected.
• We shall not be obliged to accept your order. If we do, your order may be accepted by us by means of an email confirming the order sent to the email address supplied with the order.
• We reserve the right to decline any order for any reason, prior to the order being shipped.
• All orders must be prepaid.
• We accept Direct Deposit, Visa / MasterCard and Pay Pal payments.

Foreign orders could be subject to tariffs and/or import taxes. Please email customerservice@waxandbeauty.com with your complete address and we will provide you with shipping cost and ordering instructions. All duty tax and import fees are the sole responsibility of the purchaser.

How to Order:

• To order products from us, please choose the products you are interested in from our products section and place them in your shopping cart.
• Once you have everything you want in your shopping cart you may proceed to the checkout.
• Next you will be prompted to confirm your order, and enter your shipping/billing information. Once this is complete you should click on "PAY NOW" to be transferred to our secure site for accepting your payments. We accept Visa, MasterCard and PayPal.
• We also accept phone orders.
• PRICING & PAYMENTS: While we try to ensure that all details (including prices) displayed on this website are correct and up to date, we cannot guarantee that they are. We do, however, update this website as frequently as possible.
• You must ensure that, prior to placing an order; you have checked all relevant details about the products you have selected, as those may have changed since you last visited this website.
• Payment may be made with Visa, MasterCard, PayPal. 

PRODUCTS & AVAILABILITY:

• All products on this website are subject to availability. We will advise you if a product is unavailable.
• All prices are subject to change at any time up to the time the order is shipped. If a price is corrected due to exceptional circumstances, we will inform you as soon as possible and provide you with the option of either canceling the order or to continue with the order at the corrected price
• The price of any product is the price quoted on our website at the time of your order. We reserves the right, giving notice to you anytime before delivery, to increase the price of the products to reflect an increase in the costs to us which is due to any factor beyond our control, any change in delivery dates, quantities or specifications for the products which is requested by you, or any delay caused by any instructions by you or the failure by you to give us adequate information or instructions.

DELIVERY:Approximately all orders are shipped within 7 days. Any dates quoted for delivery of special orders are approximate only. We will ensure that all goods are delivered within 30 days of acceptance of your order. If goods cannot be delivered within 30 days we will notify you and agree with you when the goods will be delivered.
All costs associated with the delivery as quoted by us are to be paid by you with the price of the goods.

Can you mail me a catalogue with your products?

Because of the constantly evolving nature of the beauty industry, new products being added and other products being discontinued, Products are resized and repackaged and there are seasonal changes as well, catalogues just do not work well. I suggest that you add us to your browser favorites list. Then you will have an easy time finding our website and have the most current information at your fingertips.